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In Persuance of Section 4(1) (B)

In Persuance of Section 4(1) (B) Under The Right to Information Act, 2005

The Information in Respect of Punjab & Sind Bank is Given Hereunder

Section 4 (b) Details of Manuals as per Section 4 (b)


The particulars of the organization, its functions and duties


Organizational Set up:

Punjab & Sind Bank has a three tier organizational set up, comprising its Head office at Rajendra Place, New Delhi, 24 Zonal offices and 1500 Plus Branches spread all over the country as on 31.06.2017. Section 6 of Banking Regulation Act 1949 covers the activities of the Bank and the directives of RBI issued from time to time.

Chairman & Managing Director who is appointed by Central Government in consultation with Reserve Bank of India heads the Board of the Bank.
Click here for The name(s) and particular(s) of the Chairman & Managing Director, Executive Director, other Directors and General Managers of the Bank. 

(ii) The powers and duties of its officers and employees

The duties of the officers and employees of the Bank are determined by the Officers’ Service Regulations and Bi-partite settlements duly approved by the Board of the Bank as well as IBA and MOF/RBI.

Delegation of lending powers:

The Bank has a well laid down system of delegation of lending powers to be exercised by Branch Managers depending upon their scale, officials at Zonal offices and by Executives at Head Office with operative guidelines governing the exercise of delegated powers. Branch Managers heading the branches inter alia include officials of JMGS-I cadre and above cadre, and Officials at Zonal offices comprise of General Manager / Dy. General Manager/Asstt. General Manager/Chief Manager and at Head Office, General Manager (Advances) & Executives above him such as Executive Director, Chairman & Managing Director appointed by the Central Government.

Financial Powers for Revenue and Capital Expenditure: To ensure smooth and proper functioning of the branches and other offices, bank has put in place a well laid out system involving clear delegation of financial powers for revenue and capital expenditures vested with officers/Executives in different cadres for sanction/approval of expenditure, which will be within the framework of approved budgets.

Duties of the Officers and employees of the Bank:

The rights and duties of Officer employees up to Scale-VII are governed by:

  • Punjab & Sind Bank (Officers) Service Regulations 1982.
  • Punjab & Sind Bank Officer employees' (Conduct) Regulations, 1982
  • Punjab & Sind Bank Officer employees' (Discipline and Appeal) Regulations, 1982

As far as award staff employees are concerned, the service conditions are governed by the industry level settlement (Bipartite settlements) entered into by Indian Banks Association with the recognized employee organizations.

Public is requested to refer to the above Regulations and Bipartite settlement for details.

(iii) The procedure followed in its decision making process, including channels of supervision and accountability

The Administrative and credit powers of officers at various levels and of different scales are to be exercised in the process of decision making and the procedural guidelines on the channels of supervision and accountability are as decided by the Board. There is well-defined system in the Bank regarding the decision making process. Financial decisions are taken at various levels from Manager to Assistant General Manager of Branch depending upon their positions and beyond that at Zonal offices and Head office as per procedure approved.

Further, there is a well-defined organizational structure and a clear system of accountability which also takes into account the RBI / CVC guidelines. Each officer has to consider loan proposals and take a decision in terms of the scheme of delegation of powers.

Whether to sanction a loan or not, is the absolute discretion of the concerned sanctioning authority of the Bank and such discretion is exercised on merit, after taking into consideration the relevant facts and circumstances of each case and the loan policy of the bank.

All loans sanctioned by sanctioning authority are periodically reported to next higher authority.

(iv) The norms set out by it for the discharge of its functions

Norms, as are received from the Government of India, Reserve Bank of India and/or approved by the Board are the guiding principles for discharging various functions.  

In this context Head Office decide the rates of Interest to be offered by the Bank for the deposits, for different tenures which are displayed on the Bank's website and also at the branches. Regarding the advances, again the Head Office takes a decision on introduction of various loan products details of which are available on the website as well as at the branches. Head Office also decides about the rates of interest for various advances which again are available on our website and also at the office / branches of the Bank.

(v) Information regarding the rules, regulations, instructions, manuals and records held by the Bank or under its control or used by its employees for the discharge of its functions
  There are quite a number of documents like manuals, codified circulars, book of instructions, scheme of delegations of powers and other instructions etc. used by the employees of the Bank for discharging various functions.
(vi) A statement of the categories of the documents held by it or under its control

Based on the Central and State Laws, documents as required under these Laws, Rules and Regulations, Licenses obtained from RBI for opening Branches/ other offices  and other Documents as prescribed by the Head office are held / maintained by the  Branches/ other offices.

There are Documents executed by customers / borrowers / guarantors, Contracts with Third Parties / etc. These are all private information and of commercial value and cannot be shared with public.

(vii) Information regarding any arrangement that exists for consultation or representation, by members of the public, in relation to the formulation of policy or implementation thereof

There is no arrangement for consultation with the members of Public in formulating any of the Policies of the bank. The Board of the Bank includes directors from various disciplines as nominated by the Government of India in consultation with Reserve Bank of India.

As per the present arrangement, the shareholders can raise issues concerning policies in Annual General Meetings, which can relate to policy of the bank on changes to be made in various products and services of the bank as well as various services charges and rate of interest being charged by the bank.

Further the Bank's Quarterly / Half yearly / Annual results are published in leading newspapers as well as putting the same on Bank's web site for information of public as well as the shareholders which would give an idea of the policies of the bank and implementation thereof.

Customers meeting are also conducted at various levels at regular intervals where members of the Public get opportunity to discuss individual issues and get an idea about the policies of the Bank and implementation thereof. In these forums customers can give suggestions/feed back.  

(viii) Statement of the boards, councils, committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice, and as to whether meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible to the public

The Board of the Bank is constituted under the Banking companies (Acquisition and transfer of undertakings) Act, 1980.  Click here for details of Various committees which are as per the requirement of the Bank, are formed as per the approval of the Board :-

Public are not entitled to participate in the above committee meetings and minutes are not accessible to public. Public may refer to Annual Report for more details.

(ix) A directory of its officers and employees
  Click here for the list of Employees as on 31.01.2024
(x) The monthly remuneration received by each of its officers and employees, including the system of compensation as provided in its regulations
  Click here for the list as on 31.01.2024
(xi) The budget allocated to each of its agency, indicating the particulars of all plans, proposed expenditures and reports on disbursements made
  There are no plans and budgets for expenditure and disbursements and the provision is not applicable to bank.
(xii) The manner of execution of subsidy programmes, including the amounts allocated and the details and beneficiaries of such programmes
  There are no subsidy programmes or plans for lending activities of the Bank as a whole except for targets for priority sector lending.
(xiii) Particulars of recipients of concessions, permits or authorizations granted by it
  There are no programmes in the bank for grant of concessions, permits, authorizations and the business activity of the bank has no relationship with any public activity or public interest.
(xiv) Details of the information available to, or held by it, reduced in an electronic form

All the general information regarding deposits, advances and other services offered by the Bank are available in the bank's website

(xv) The particulars of facilities available to citizens for obtaining information, including the working hours of a library or reading room, if maintained for public use
  The public can approach various Branch Manager’s for information regarding bank's various Products/services which are also available in the website click here for details.
xvi The names, designations and other particulars of the Public Information Officers, Appellate Authority and Transparency Officer.>
  Available on Bank’s web site click here for details

“Compare and Shop is a Service provided by Cheggout Services Pvt Ltd for Punjab and Sind Bank customer(s). Punjab & Sind Bank is providing this as a value added service. Punjab and Sind Bank does not guarantee or warranty or make any representation about the usefulness, worthiness and/or character of the product/service and/or discount or benefit.”